Live-in personal care provides flexibility when, typically a customer needs a personal assistant around the house at various times of day or night to assist or carry out varying tasks. No two days need be the same and our customers can, if they wish, choose a different agenda each day. The daily tasks of everyday living can be fulfilled by the Personal Assistant but he/she can also help with pastimes and activities if required.

Pleasant Valley Care ensures that our Personal Assistants are trained to be active when required but also to be as unobtrusive and retiring when their presence is not needed. In that way, our customers can relax and enjoy the comforts of their own home, knowing that their personal space is respected.

Arranging your live-in care service

The first step is to contact Pleasant Valley Care to arrange an initial visit. This gives you the opportunity to talk to us face to face and ask any questions. We only move to the next stage once you are entirely happy with the service and comfortable with instructing us.

One of our supervisors will visit to carry out the necessary safety assessments and to note all the details we need to go through before we start the care. This will, of course, include start dates and any other instructions you may have for us. We will then arrange for the Personal Assistant to arrive on the requested day.

Next Steps

Once you considered the sort of care you need, find your local office and give them a call. A member of the Pleasant Valley Care team will be able to discuss your individual requirements in more detail.

Starting your live-in care service

On the first day the Pleasant Valley Care Personal Assistant will arrive at an agreed time, accompanied by a Supervisor. The role of the Supervisor is to introduce the Personal Assistant to you, and confirm the way you wish your care to be administered.

After a short settling-in period the Supervisor will leave you and your Personal Assistant to get to know one another. But it doesn’t stop there. The Supervisor will keep in contact with you on a regular basis to make sure that everything continues to run smoothly.

What safeguards do I have?

Pleasant Valley Care is registered with the local registration body in each county in which we operate. These bodies set the minimum standards by which we operate, however in every case we seek to exceed these minimum standards by a significant margin. We are also full members of the United Kingdom Home Care Association (UKHCA). Both of these bodies have standards which set out how we should operate. We also carry Public Liability insurance (£5million).